Introduction
At Swiss Culinary Traditions, we strive to ensure your complete satisfaction with our products and services. This Refund Policy outlines our procedures for returns, refunds, and exchanges to provide clarity and transparency in our customer service processes.
This policy applies to all purchases made through our website, including digital products, physical goods, and cooking course registrations.
This Refund Policy was last updated on December 1, 2023.
Refund Policy for Digital Products
Our digital products include e-books, recipe collections, instructional videos, and online cooking courses.
Eligibility for Refund
We offer a 14-day money-back guarantee for all digital products. If you are not satisfied with your purchase, you may request a refund within 14 days from the date of purchase, provided that:
- The request is made within the 14-day period
- You provide a reasonable explanation for your dissatisfaction
- For online courses, you have not completed more than 30% of the course content
Non-Refundable Digital Products
Certain digital products may be exempt from our refund policy, including:
- Products clearly marked as non-refundable at the time of purchase
- Products that have been fully downloaded, accessed, or consumed
- Discounted or promotional items specifically labeled as non-refundable
Process for Digital Product Refunds
To request a refund for a digital product:
- Email us at [email protected] with your order number and reason for the refund request
- Include "Refund Request" in the subject line
- Our team will review your request and respond within 3 business days
- If approved, the refund will be processed to your original payment method within 5-10 business days
Refund Policy for Physical Products
Our physical products include cookbooks, cooking utensils, specialty food items, and merchandise.
Eligibility for Refund
You may return physical products within 30 days of receipt for a full refund or exchange if:
- Items are in their original, unused condition
- Original packaging is intact
- You have proof of purchase
- Food items have not been opened (for health and safety reasons)
Conditions for Return
To be eligible for a return of physical products:
- The product must be in its original packaging
- The product must be unused and in the same condition that you received it
- The return must be accompanied by the receipt or proof of purchase
- Perishable goods cannot be returned once delivered and accepted
Return Shipping
You are responsible for return shipping costs unless:
- The item received was damaged or defective
- You received an incorrect item
- The item significantly differs from its description
In these cases, we will provide a prepaid shipping label or reimburse your return shipping costs.
Process for Physical Product Returns
To initiate a return:
- Contact us at [email protected] within 30 days of receiving your order
- Include your order number, the items you wish to return, and the reason for return
- Our customer service team will provide return instructions and, if applicable, a return authorization number
- Package the item securely with all included accessories and documentation
- Ship the item to the address provided in the return instructions
- Once we receive and inspect the returned item, we will process your refund or exchange
Refund Processing Time
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and inform you of the approval or rejection of your refund.
If approved, your refund will be processed according to the following timeline:
- Digital Products: Refunds for digital products are typically processed within 3-5 business days.
- Physical Products: Refunds for physical products are processed within 5-10 business days after the item has been received and inspected.
- Cooking Courses and Events: Refunds for cooking courses are processed within 5-7 business days from approval.
The time it takes for the refund to appear in your account depends on your payment method and financial institution:
- Credit Card Payments: 5-10 business days
- PayPal: 2-3 business days
- Bank Transfers: 5-7 business days
Refund Policy for Cooking Courses and Events
For in-person cooking classes, workshops, and culinary events, our refund policy is as follows:
Cancellation by Customer
- 30+ days before event: Full refund minus a 10% administrative fee
- 15-29 days before event: 50% refund
- 7-14 days before event: 25% refund
- 0-6 days before event: No refund
Transfer Options
If you cannot attend a cooking class or event, you may:
- Transfer your registration to another person at no additional cost
- Transfer to another equivalent class or event (subject to availability) for a 15% transfer fee if requested at least 7 days before the original event
Cancellation by Swiss Culinary Traditions
If we need to cancel a cooking class or event due to insufficient enrollment, instructor illness, or other unforeseen circumstances:
- You will receive a full refund with no administrative fees
- Or you may choose to transfer to another class or receive a credit for a future event
Exceptions to the Refund Policy
The following items are non-refundable under any circumstances unless received damaged or defective:
- Gift cards
- Downloadable software products
- Perishable goods such as food items once they have been delivered and accepted
- Custom products made to your specifications
- Products marked as non-returnable or final sale
- Items that have been used, damaged, or have had their seals broken after delivery
Special Circumstances
We understand that exceptional circumstances can occur. If you have a special situation, please contact our customer service team, and we will consider exceptions to our policy on a case-by-case basis.
How to Request a Refund
To request a refund, please follow these steps:
- Email our customer service team at [email protected]
- Include your order number, purchase date, and the items for which you're requesting a refund
- Explain your reason for requesting a refund
- Provide any relevant documentation (e.g., photos of damaged items)
- Our team will review your request and respond within 3 business days
Required Information
When submitting a refund request, please include:
- Your full name
- Order number
- Date of purchase
- Product(s) you wish to return
- Reason for return
- Preferred refund method (if different from original payment method)
Contact Information for Refund Inquiries
If you have any questions about our refund policy or need assistance with a return, please contact us:
Email: [email protected]
Phone: +412420996403
Hours: Monday-Friday, 9:00 AM - 5:00 PM CET
Address: Swiss Culinary Traditions
Luganogasse 255
2373 Freienbach
Switzerland
We aim to resolve all refund requests promptly and to your satisfaction. Your feedback helps us improve our products and services.
